Shipping policy
This Shipping Policy describes how orders placed on scudoTrack.com (operated by Damidu SRL) are processed and shipped.
1. Scope
This policy applies to all orders placed through our online store, unless different shipping conditions are agreed separately in writing for B2B, project-based or custom orders.
2. Order processing time
Orders are generally processed within 1–3 business days from payment confirmation.
Processing times may vary depending on product availability, order volume, technical preparation requirements or holiday periods.
3. Product availability and lead times
Some products are available from stock, while others may require procurement from suppliers or additional preparation time before dispatch.
Where specific lead times apply, they may be indicated on the product page, in the quotation, or communicated after the order is received.
4. Shipping destinations
We ship to Italy and selected international destinations.
Available destinations may vary depending on the nature of the products and courier limitations.
If your country is not listed at checkout, please contact us before placing an order.
5. Shipping costs
Shipping costs are calculated during checkout, unless otherwise specified.
Free shipping may be offered in selected cases, including promotions or specific order thresholds.
6. Estimated delivery times
Estimated delivery times start from the date of dispatch, not from the date of order placement.
- Italy: usually 2–5 business days
- European Union: usually 3–8 business days
- Other countries: depending on destination and customs procedures
Delivery times are estimates and are not guaranteed.
7. Carriers
We reserve the right to select the most suitable courier based on destination, package type and operational needs.
8. Tracking
Where available, tracking information will be provided after dispatch.
9. Delivery address
The customer is responsible for providing accurate and complete shipping information.
We are not liable for failed deliveries or additional costs caused by incorrect or incomplete details.
10. Delivery delays
We are not responsible for delays caused by events outside our control, including courier issues, customs checks, strikes, weather conditions or logistical disruptions.
11. Damaged or missing items
If the package is damaged or items are missing, please contact us promptly at info@scudotrack.com and provide relevant details and photos where possible.
12. Risk transfer
Risk transfers to the customer upon delivery, except where otherwise required by applicable consumer laws.
13. Customs, duties and taxes
For shipments outside the European Union, customs duties and import taxes may apply and are the responsibility of the customer unless otherwise stated.
14. Contact
For any shipping-related inquiries, please contact us at info@scudotrack.com.